FAQ

1. Where do you ship?

We ship within the United States only. International shipping is not available at this time.

2. Do you offer free shipping?

Yes! All orders within the U.S. receive free standard shipping.

3. How long is order processing and delivery?

• Processing Time: 3–4 business days

• Shipping Time: 5–6 business days

4. Can I return or exchange a dress?

Yes. Returns are accepted within 7 days of receiving your order, and exchanges are available within 10 days for defective, damaged, or incorrect items.

5. How long does it take to receive a refund?

Refunds are processed within 5–10 business days after the returned item is received and inspected. Refunds are issued to the original payment method.

6. What if my dress arrives damaged or incorrect?

Please contact us immediately with photos or proof of damage. We will assist you with a replacement or full refund.

7. How do I contact customer support?

📧 Email: contact@ravionyx.store
📞 Phone: 937-405-8749