Return & Refund Policy

At Ravionyx Femme, your satisfaction is our top priority. We want you to feel confident in your purchase and ensure a seamless return process.

Return Window

• Returns are accepted within 7 days from the date you receive your order.

• Items must be unused, unwashed, in original condition, and returned in the original packaging.

• Proof of purchase (order confirmation email) is required for all returns.

Exchange Policy

• Exchanges are accepted within 10 days of delivery for defective, damaged, or incorrect items.

• Exchange requests must be pre-approved by our customer service team before returning the item.

• We aim to ship replacement items promptly once approved.

Refund Processing

• Once the returned item is received and inspected, refunds will be processed within 5–10 business days.

• Refunds are issued to the original payment method.

• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, contact us immediately with photos or proof of damage.

• We will provide a replacement or full refund depending on availability and your preference.